Our Process

Our process starts by understanding our customers’ needs and providing solutions as the following outline suggests:

Customer’s Problem	Customer’s Desired Outcome	NOVA Data's Solutions
Time constraints of outages	Perform work in timeframe	Experience, efficiency and flexibility to plan projects within time requirements
Lack of personnel	Understand their equipment and problems	Provide job supervisor who is familiar with the equipment and can work independently of the customer by being prepared for the job with proper planning and communications
Reduce costs	Increase profits	Provide motivated a staff, dedicated to the efficiency and accuracy of the project
Lack of communication	Real-time information	Submit daily project progress reports; or as-needed for critical information, deviations from the schedule, and overages of cost
Data management	Easily accessible data	Online web-reports on a password-secure system, allowing customers to access their report data 24/7 with 98% up-time

Nova Data will attempt to anticipate some of our customers concerns and questions. Theses are some of the most frequent questions that our customers ask.

How can Nova Data Testing Services help increase the safety and reliability of our equipment?
Nova Data can provide a consistent core team, familiar with operation, safety policies, and site layout.
How can we have the confidence in a testing services’ quality of work?
Nova Data Testing Services has an ASNT Level III on staff and uses only trained and certified technicians.
What are ways to insure accurate data reporting?
Our company couples easy to read report formats with a report verification system to insure accuracy and repeatability of results.
In what ways can Nova Data Testing Services help us to reduce our liability and equipment failures?
Our services provide accurate and easy to use information to predict equipment life cycle and repair schedules as well as reducing downtime and increasing safety conditions. However, understanding needs and executing the inspection requires more than just good intentions. In order to better serve our customers Nova Data Testing has developed a detailed plan of action to be followed every time our crews are sent on an inspection assignment.

PROJECT TIMELINE:

Once a job has been awarded and a purchase order has been sent to us by the client, Nova Data will:

Immediately send a confirmation letter to the customer via email that includes: a. Thanking them for the purchase order, referencing the number for integrity b. Nova Data Testing internal control number that will be used on all documentation c. Name and phone number of field representative(s) d. Anticipated preparation conditions prior to job and/or any requirements e. Inquiry about safety and production meetings associated with the job f. Scheduled start date and time of the work g. Scheduled completion date and time, and what the customer will receive from the field representative(s) upon job completion h. Scheduled final report date and how it will become available to the customer i. Inquire about any additional assistance the customer may need during our visit
Four weeks prior to job – Nova Data will send a confirmation email to remind the client of the job and ask if any changes have occurred
Two weeks prior to job, call the client to: a. Remind them of the job and ask if any changes have occurred b. Ask them to call if any issues are presented before the scheduled start date c. Ask for additional work or other ways our company can assist them

JOB PREPARATION:

To ensure that the job goes as scheduled, the following must be completed:

Purchase order number from client to be referenced on all paperwork
Insure that the scope of work agreed upon in purchase order is accurate
Job equipment list is followed to ensure all equipment is taken to the job
Establish that all equipment is calibrated and functioning properly
Client contact information is verified
Nova Data Testing procedures for the applicable discipline(s) to be performed are included
Material safety data sheets for any applicable substances are detailed
Job Hazard Analysis sheets are included in job package
Previous report or equipment reference drawing if available
Field sketch pads for equipment drawings and data collection
Charge sheets should be prepared with known information

JOB COMPLETION:

Upon completion of a job, the following must be performed:

Complete a detailed reference field sketch of the equipment and acquired data. Include all information in the supplied fields including equipment numbers, date, inspector, control number

Discuss findings and recommendations and make sure the client:
a. Understands the condition of their equipment b. Is satisfied with the inspection c. Signs and receives a copy of the field sketch
Consult the client about any additional work that we may be able to perform
Complete charge sheet(s), acquire customer signature, and leave a copy with the customer

Nova Data Testing

Our Process

Our process starts by understanding our customers’ needs and providing solutions as the following outline suggests:

Our Inspection Procedures Include:

What Our Customers Are Saying